MacPro 2009 suddenly lost sound and startup time is over a minute

Question

Level 1

10 points

MacPro 2009 suddenly lost sound and startup time is over a minute

Hi just a couple of days ago my early 2009 MacPro started taking well over a minute to start up when it used to take less than 30 seconds.

About the same time I lost the sound from my Analog Audio Line out port. (Don't know if there is any connection there).

I can still use my head set for sound ok when it's plugged into a USB port.

When I go to the Sound pane there is no Line Out port visible. I have a Boise radio plugged into the line out port , having the sound piped through to the Aux. setting on the radio. It's been working fine for many years.

I tried plugging in a spare set of powered speakers, the Line Out choice showed up in the Sound pane but still couldn't get any sound out of the speakers when I selected it.

The loss of the sound is a nuisance but I can still use my head set.

It's the slow start up that is bothering me, even though once it has finally started up the computer runs fine and responds quickly.

Something has changed drastically and I feel like something is going on and it doesn't bode well for me.

Hope someone can give me some good news and a fix.

Thanks

Mac Pro, OS X Yosemite (10.10.2)

Posted on Aug 13, 2016 12:16 PM

Reply

Answer 1

Aug 13, 2016 2:19 PM in response to JmDo

Try opening Disk Utility and repairing the disk.

Also, consider posting an EtreCheck report. This may help us get to the bottom of your sound issue as well. http://etresoft.com/etrecheck

Reply

Answer 2

lllaass

Level 10

210,519 points

Aug 13, 2016 12:26 PM in response to JmDo

Also:

- Try resetting the SMC and NVRAM/PRAM

Intel-based Macs: Resetting the System Management Controller (SMC)

https://support.apple.com/en-us/HT201295

About NVRAM and PRAM

https://support.apple.com/en-us/HT204063

Reply

Answer 3

JmDo Author

Level 1

10 points

Aug 13, 2016 2:18 PM in response to stevejobsfan0123

Thanks , I appreciate that you responded so quickly.

I have repaired permissions 2 or 3 times since the problem started and it didn't help.

I'd never heard of this EtreCheck report so I thought I'd try that first and see if you can decipher it for me before I try lllaass's suggestions.

Here is the report:

EtreCheck version: 3.0 (300)

Report generated 2016-08-13 13:45:00

Download EtreCheck from https://etrecheck.com

Runtime 4:02

Performance: Good

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

Computer start up is very slow

No sound from Line Out port

Hardware Information: ⓘ

Mac Pro (Early 2009)

[Technical Specifications] - [User Guide] - [Warranty & Service]

Mac Pro - model: MacPro4,1

1 2.93 GHz Quad-Core Intel Xeon CPU: 4-core

16 GB RAM Upgradeable - [Instructions]

DIMM 1

4 GB DDR3 ECC 1066 MHz ok

DIMM 2

4 GB DDR3 ECC 1066 MHz ok

DIMM 3

4 GB DDR3 ECC 1066 MHz ok

DIMM 4

4 GB DDR3 ECC 1066 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Video Information: ⓘ

NVIDIA GeForce GTX 660 Ti - VRAM: 2048 MB

DELL U2715H 2560 x 1440 @ 59 Hz

System Software: ⓘ

OS X Yosemite 10.10.5 (14F1909) - Time since boot: about 2 hours

Disk Information: ⓘ

SAMSUNG MZHPU512HCGL-00004 disk0 : (512.11 GB) (Solid State - TRIM: No)

EFI (disk0s1) <not mounted> : 210 MB

PCIe boot (disk0s2) / : 511.25 GB (194.76 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

HL-DT-ST DVD-RW GH41N ()

WDC WD6400AAKS-41H2B0 disk3 : (640.14 GB) (Rotational)

EFI (disk3s1) <not mounted> : 210 MB

Macintosh HD (disk3s2) /Volumes/Macintosh HD : 639.28 GB (202.96 GB free)

Recovery HD (disk3s3) <not mounted> [Recovery]: 650 MB

OWC Mercury Electra 6G SSD disk2 : (240.06 GB) (Solid State - TRIM: No)

EFI (disk2s1) <not mounted> : 210 MB

BOOTCAMP (disk2s2) /Volumes/BOOTCAMP : 239.85 GB (14.35 GB free)

WDC WD6400AAKS-22A7B0 disk4 : (640.14 GB) (Rotational)

EFI (disk4s1) <not mounted> : 210 MB

Limey 1 (disk4s2) /Volumes/Limey 1 : 400.00 GB (396.20 GB free)

Limey2 (disk4s3) /Volumes/Limey2 : 239.66 GB (220.06 GB free)

WDC WD1002FAEX-00Z3A0 disk1 : (1 TB) (Rotational)

EFI (disk1s1) <not mounted> : 210 MB

Time Machine (disk1s2) /Volumes/Time Machine : 999.86 GB (320.52 GB free)

USB Information: ⓘ

Apple, Inc. Keyboard Hub

Apple Inc. Apple Keyboard

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Logitech Logitech H360 Headset

La-VIEW Technology SteelSeries

Gatekeeper: ⓘ

Anywhere

Kernel Extensions: ⓘ

/Library/Application Support/Avast/components/fileshield/unsigned

[loaded] com.avast.AvastFileShield (3.0.0 - SDK 10.10 - 2016-07-21) [Support]

/Library/Application Support/Avast/components/proxy/unsigned

[loaded] com.avast.PacketForwarder (2.1 - SDK 10.10 - 2016-07-21) [Support]

/Library/Application Support/LogMeIn/drivers

[loaded] com.logmein.driver.LogMeInSoundDriver (4.1.6949 - 2016-08-01) [Support]

/Library/Application Support/Roxio

[not loaded] com.roxio.TDIXController (2.0 - 2015-05-18) [Support]

/Library/StartupItems/ArcanaStartupSound/Resources

[not loaded] arcana.PRAM (1.1b2 - 2008-01-06) [Support]

/System/Library/Extensions

[not loaded] com.Belcarra.iokit.USBLAN_netpart (3.1.1 - SDK 10.6 - 2016-08-01) [Support]

[not loaded] com.Belcarra.iokit.USBLAN_usbpart (3.1.1 - SDK 10.6 - 2016-08-01) [Support]

[not loaded] com.Logitech.Control Center.HID Driver (3.6.0 - SDK 10.6 - 2016-08-01) [Support]

[not loaded] com.Logitech.Unifying.HID Driver (1.2.0 - SDK 10.6 - 2016-08-01) [Support]

[not loaded] com.RemoteControl.USBLAN.usbpart (3.1.1 - SDK 10.7 - 2016-08-01) [Support]

[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (ZTEDriver_MacV1.3.9 - 2016-08-01) [Support]

[not loaded] com.devguru.driver.PTUMWDrv (1.2.64230.128 - 2016-08-01) [Support]

[loaded] com.globaldelight.driver.BoomDevice (1.1 - 2016-08-01) [Support]

[not loaded] com.lge.driver.LGEMobilSolutionFamily (1.5.4.0421 - 2016-08-01) [Support]

[not loaded] com.novatelwireless.kext.wwan (v3.0.24 (001) - 2016-08-01) [Support]

[not loaded] com.pantech.driver.PTRayUSBFamily (1.2.8.1008 - SDK 10.4 - 2016-08-01) [Support]

[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.68 - 2016-08-01) [Support]

[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.68 - 2016-08-01) [Support]

[not loaded] com.roxio.BluRaySupport (1.1.6 - 2016-08-01) [Support]

[not loaded] com.sierrawireless.driver.SierraDevSupport (2.0.2.0 - 2016-08-01) [Support]

[not loaded] com.sierrawireless.driver.SierraFSCSupport (2.0.2.0 - 2016-08-01) [Support]

[not loaded] com.sierrawireless.driver.SierraFSRSupport (2.0.2.0 - 2016-08-01) [Support]

[not loaded] com.sierrawireless.driver.SierraHSRSupport (2.0.2.0 - 2016-08-01) [Support]

[not loaded] com.smithmicro.driver.SMSIWirelessModem (3.2.7 - SDK 10.4 - 2016-08-01) [Support]

[loaded] com.steelseries.BoardListener (8.52 - SDK 10.6 - 2016-08-01) [Support]

/System/Library/Extensions/LGEMobileSolutionFamily.kext/Contents/PlugIns

[not loaded] com.lge.driver.LGELTEBus (1.5.4.0421 - 2012-05-09) [Support]

[not loaded] com.lge.driver.LGELTEMdmControl (1.5.4.0421 - 2012-05-09) [Support]

[not loaded] com.lge.driver.LGELTEMdmData (1.5.4.0421 - 2012-05-09) [Support]

[not loaded] com.lge.driver.LGELTENicControl (1.5.4.0421 - 2012-05-09) [Support]

[not loaded] com.lge.driver.LGELTENicData (1.5.4.0421 - 2012-05-09) [Support]

/System/Library/Extensions/NovatelWirelessWWAN.kext/Contents/Plugins

[not loaded] com.NovatelWireless.driver.NovatelWirelessUSBCDCECMControl (v3.0.24 (001) - 2013-12-05) [Support]

[not loaded] com.NovatelWireless.driver.NovatelWirelessUSBCDCECMData (v3.0.24 (001) - 2013-12-05) [Support]

[not loaded] com.novatelwireless.driver.3G (v3.0.24 (001) - 2013-12-05) [Support]

[not loaded] com.novatelwireless.driver.3GData (v3.0.24 (001) - 2013-12-05) [Support]

[not loaded] com.novatelwireless.driver.DisableAutoInstall (v3.0.24 (001) - 2013-12-05) [Support]

[not loaded] com.novatelwireless.driver.NWVBE (v3.0.24 (001) - 2013-12-05) [Support]

/System/Library/Extensions/PTRayUSBFamily.kext/Contents/PlugIns

[not loaded] com.pantech.driver.PantechBus (1.2.8.1008 - SDK 10.4 - 2012-05-09) [Support]

[not loaded] com.pantech.driver.PantechCDFree (1.2.8.1008 - SDK 10.4 - 2012-05-09) [Support]

[not loaded] com.pantech.driver.PantechCm (1.2.8.1008 - SDK 10.4 - 2012-05-09) [Support]

[not loaded] com.pantech.driver.PantechMdmControl (1.2.8.1008 - SDK 10.4 - 2012-05-09) [Support]

[not loaded] com.pantech.driver.PantechMdmData (1.2.8.1008 - SDK 10.4 - 2012-05-09) [Support]

[not loaded] com.pantech.driver.PantechSer (1.2.8.1008 - SDK 10.4 - 2012-05-09) [Support]

[not loaded] com.pantech.driver.QmiDriver (1.2.8.1008 - SDK 10.4 - 2012-05-09) [Support]

/System/Library/Extensions/PTUMWDrv.kext/Contents/PlugIns

[not loaded] com.devguru.driver.PTUMWCDFree (1.2.64230.128 - 2012-05-09) [Support]

[not loaded] com.devguru.driver.PTUMWCSP (1.2.64230.128 - 2012-05-09) [Support]

[not loaded] com.devguru.driver.PTUMWDIAG (1.2.64230.128 - 2012-05-09) [Support]

[not loaded] com.devguru.driver.PTUMWMdmControl (1.2.64230.128 - 2012-05-09) [Support]

[not loaded] com.devguru.driver.PTUMWMdmData (1.2.64230.128 - 2012-05-09) [Support]

[not loaded] com.devguru.driver.PTUMWUSBMergeNub (1.2.64230.128 - 2012-05-09) [Support]

/System/Library/Extensions/SMSIWirelessModem.kext/Contents/PlugIns

[not loaded] com.smithmicro.driver.SMSIWirelessCDC (3.2.7 - SDK 10.4 - 2012-05-09) [Support]

[not loaded] com.smithmicro.driver.SMSIWirelessSerial (3.2.7 - SDK 10.4 - 2012-05-09) [Support]

Startup Items: ⓘ

ArcanaStartupSound: Path: /Library/StartupItems/ArcanaStartupSound

ProTec6b: Path: /Library/StartupItems/ProTec6b

TiVoDesktop: Path: /Library/StartupItems/TiVoDesktop

Startup items are obsolete in OS X Yosemite

System Launch Agents: ⓘ

[not loaded] 4 Apple tasks

[loaded] 147 Apple tasks

[running] 61 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 48 Apple tasks

[loaded] 138 Apple tasks

[running] 77 Apple tasks

Launch Agents: ⓘ

[running] com.Logitech.Control Center.Daemon.plist (2012-05-24)

[not loaded] com.adobe.AAM.Updater-1.0.plist (2012-03-27)

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-12)

[running] com.avast.secureline.update-agent.plist (2016-06-27) [Support]

[loaded] com.avast.secureline.userinit.plist (2016-06-27)

[running] com.avast.update-agent.plist (2016-07-22) [Support]

[loaded] com.avast.userinit.plist (2016-07-22)

[loaded] com.epson.esua.launcher.plist (2016-03-28)

[running] com.epson.eventmanager.agent.plist (2012-05-08)

[loaded] com.google.keystone.agent.plist (2016-07-11)

[failed] com.logmein.LMILaunchAgentFixer.plist (2016-08-01)

[running] com.logmein.logmeingui.plist (2016-08-01)

[running] com.logmein.logmeinguiagent.plist (2016-08-01)

[not loaded] com.logmein.logmeinguiagentatlogin.plist (2016-08-01)

[not loaded] com.maintain.LogOut.plist (2013-02-21) [Support]

[not loaded] com.maintain.PurgeInactiveMemory.plist (2013-02-21) [Support]

[not loaded] com.maintain.Restart.plist (2013-02-21) [Support]

[not loaded] com.maintain.ShutDown.plist (2013-02-21) [Support]

[not loaded] com.maintain.Sleep.plist (2013-02-21) [Support]

[running] com.maintain.SystemEvents.plist (2013-02-21)

[running] com.micromat.TechToolProAgent.plist (2016-06-01)

[loaded] com.oracle.java.Java-Updater.plist (2013-02-03)

[failed] com.teamviewer.teamviewer.plist (2015-05-13)

[failed] com.teamviewer.teamviewer_desktop.plist (2015-05-13) - /Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop: Executable not found!

[loaded] com.trusteer.rapport.rapportd.plist (2010-06-14)

[loaded] org.macosforge.xquartz.startx.plist (2011-03-17)

Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (2016-07-12) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-12) [Support]

[loaded] com.adobe.SwitchBoard.plist (2012-03-27)

[loaded] com.adobe.fpsaud.plist (2016-06-28)

[loaded] com.avast.init.plist (2016-07-22)

[loaded] com.avast.secureline.init.plist (2016-06-27)

[loaded] com.avast.secureline.uninstall.plist (2016-06-27)

[loaded] com.avast.secureline.update.plist (2016-06-27)

[loaded] com.avast.uninstall.plist (2016-07-22)

[loaded] com.avast.update.plist (2016-07-22)

[loaded] com.bombich.ccchelper.plist (2015-04-16) [Support]

[running] com.cleverfiles.cfbackd.plist (2012-05-03)

[running] com.freemacsoft.appcleanerd.plist (2015-09-05) [Support]

[loaded] com.google.keystone.daemon.plist (2016-07-11)

[running] com.logmein.logmeinserver.plist (2016-08-01)

[loaded] com.logmein.raupdate.plist (2012-04-06) - /Library/Application Support/LogMeIn/update/raupdate: Executable not found!

[loaded] com.macpaw.CleanMyMac3.Agent.plist (2015-12-24) [Support]

[not loaded] com.maintain.HideSpotlightMenuBarIcon.plist (2015-04-13) [Support]

[loaded] com.malwarebytes.HelperTool.plist (2016-07-12) [Support]

[running] com.micromat.TechToolProDaemon.plist (2016-06-01)

[loaded] com.microsoft.office.licensing.helper.plist (2012-04-02)

[loaded] com.oracle.java.Helper-Tool.plist (2013-02-03)

[loaded] com.smithmicro.vzwwirelessd.plist (2012-09-08) [Support]

[failed] com.syniumsoftware.CleanAppDaemon.plist (2014-12-19)

[loaded] com.teamviewer.Helper.plist (2014-11-24) [Support]

[failed] com.teamviewer.teamviewer_service.plist (2015-05-13)

[running] com.trusteer.rooks.rooksd.plist (2010-06-14)

[loaded] net.sourceforge.MonolingualHelper.plist (2012-08-07) [Support]

[loaded] org.macosforge.xquartz.privileged_startx.plist (2011-03-17)

User Launch Agents: ⓘ

[failed] com.Livestation.plist (2011-07-22)

[loaded] com.adobe.AAM.Updater-1.0.plist (2012-03-28)

[loaded] com.adobe.ARM.[...].plist (2011-03-22)

[running] com.apple.FolderActions.enabled.plist (2016-08-13)

[loaded] com.apple.FolderActions.folders.plist (2015-04-16) [Support]

[loaded] com.avast.home.userinit.plist (2016-07-22)

[loaded] com.avast.secureline.home.userinit.plist (2016-06-27)

[failed] com.macpaw.CleanMyMac3.Scheduler.plist (2016-01-21) [Support]

[loaded] com.valvesoftware.steamclean.plist (2016-04-25)

User Login Items: ⓘ

Flux Application (/Applications/Flux.app)

SmartDaemon Application (/Library/Application Support/CleverFiles/SmartDaemon.app)

System Events Application (/System/Library/CoreServices/System Events.app)

AirPort Base Station Agent Application (/System/Library/CoreServices/AirPort Base Station Agent.app)

LMILaunchAgentFixer Application (/Library/Application Support/LogMeIn/LMILaunchAgentFixer.app)

SteelSeries ExactMouse Tool Application (/Applications/SteelSeries ExactMouse Tool.app)

EEventManager Application (/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)

LazyMouseBG Application (/Volumes/Macintosh HD/Incompatible Software/LazyMouse.prefPane/Contents/Resources/LazyMouseBG.app)

MagiCal Application Hidden (/Applications/MagiCal.app)

TextExpander-2 Application Hidden (/Applications/TextExpander-2.app)

Smart Scroll Application (/Library/PreferencePanes/Smart Scroll.prefPane/Contents/MacOS/Smart Scroll.app)

SteelSeriesEngine Application (/Applications/SteelSeriesEngine/SteelSeriesEngine.app)

OpenDNS Updater Application Hidden (/Applications/OpenDNS Updater.app)

BootChamp Application (~/Downloads/BootChamp.app)

Garmin Express Service Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)

EEventManager Application (/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)

6H4HRTU5E3.com.avast.osx.secureline.avastsecurelinehelper SMLoginItem (/Applications/AvastSecureLine.app/Contents/Library/LoginItems/6H4HRTU5E3.com.a vast.osx.secureline.avastsecurelinehelper.app)

Internet Plug-ins: ⓘ

Google Earth Web Plug-in: 6.2 (2012-08-07) [Support]

Default Browser: 600 - SDK 10.10 (2015-09-17)

Flip4Mac WMV Plugin: 3.2.0.16 - SDK 10.8 (2013-07-03) [Support]

RealPlayer Plugin: Unknown (2010-10-23) [Support]

AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-04) [Support]

FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-12) [Support]

Silverlight: 5.1.50428.0 - SDK 10.6 (2016-07-11) [Support]

QuickTime Plugin: 7.7.3 (2016-07-26)

Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-12) [Support]

PepperFlashPlayer: 22.0.0.209 - SDK 10.6 (2016-07-12) [Support]

iPhotoPhotocast: 7.0 (2011-07-11)

AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-04) [Support]

GarminGpsControl: 4.2.0.0 - SDK 10.8 (2014-03-31) [Support]

SharePointBrowserPlugin: 14.6.6 - SDK 10.6 (2016-07-27) [Support]

JavaAppletPlugin: Java 8 Update 101 build 13 (2016-07-28) Check version

User internet Plug-ins: ⓘ

iPhotoPhotocast: 6.0 (2006-07-29)

Picasa: 1.0 (2010-11-12) [Support]

QuickTime Plugin: 7.1.3 (2006-12-22)

Java Applet: 11.4.2 (2006-10-21)

VerifiedDownloadPlugin: 1.0 (2006-07-02)

Safari Extensions: ⓘ

AdBlock - BetaFish, Inc. - https://getadblock.com (2016-07-29)

DuckDuckGo - DuckDuckGo - http://duckduckgo.com (2016-07-03)

ClickToFlash - Marc Hoyois - http://hoyois.github.com/safariextensions/clicktoplugin/ (2015-07-30)

Avast Online Security - AVAST Software - http://www.avast.com (2015-03-04)

Smart Scroll - marcmoini.com (2012-09-20)

User Audio Plug-ins: ⓘ

iSightAudio: 7.1.3 (2006-12-25)

3rd Party Preference Panes: ⓘ

CleanApp Logging Service (2015-03-25) [Support]

Flash Player (2016-06-28) [Support]

Flip4Mac WMV (2013-03-29) [Support]

Java (2016-07-28) [Support]

LazyMouse (2010-05-16) [Support]

Logitech Control Center (2012-08-07) [Support]

MacFUSE (2008-12-19) [Support]

Rapport (2010-06-16) [Support]

Smart Scroll (2013-12-05) [Support]

ArcanaStartupSound (2011-12-03) [Support]

SwitchResX (2013-01-27) [Support]

TechTool Protection (2016-06-01) [Support]

TiVo Desktop (2009-11-23) [Support]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

PCIe boot: Disk size: 511.25 GB Disk used: 316.49 GB

Limey 1: Disk size: 400.00 GB Disk used: 3.80 GB

Destinations:

Time Machine [Local]

Total size: 999.86 GB

Total number of backups: 104

Oldest backup: 4/14/15, 8:30 AM

Last backup: 8/12/16, 10:17 PM

Size of backup disk: Adequate

Backup size 999.86 GB > (Disk used 320.29 GB X 3)

Top Processes by CPU: ⓘ

20% Microseven

5% SteelSeriesEngine

5% backupd

4% WindowServer

2% kernel_task

Top Processes by Memory: ⓘ

1.01 GB kernel_task

1.01 GB com.apple.WebKit.WebContent(5)

770 MB mds_stores

606 MB mdworker(19)

524 MB Folder Actions Dispatcher

Virtual Memory Information: ⓘ

3.95 GB Free RAM

12.00 GB Used RAM (7.63 GB Cached)

0 B Swap Used

Diagnostics Information: ⓘ

Aug 13, 2016, 11:28:34 AM Self test - passed

Aug 13, 2016, 10:22:31 AM ~/Library/Logs/DiagnosticReports/rapportd_2016-08-13-102231_[redacted].crash

/Library/Rapport/*/rapportd

Aug 13, 2016, 09:43:25 AM ~/Library/Logs/DiagnosticReports/rapportd_2016-08-13-094325_[redacted].crash

Aug 12, 2016, 11:28:54 PM ~/Library/Logs/DiagnosticReports/rapportd_2016-08-12-232854_[redacted].crash

Aug 12, 2016, 07:22:57 AM ~/Library/Logs/DiagnosticReports/rapportd_2016-08-12-072257_[redacted].crash

Aug 11, 2016, 08:45:48 PM ~/Library/Logs/DiagnosticReports/rapportd_2016-08-11-204548_[redacted].crash

Aug 11, 2016, 10:24:59 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-08-11-102459_[ redacted].cpu_resource.diag [Details]

/System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices /com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

Aug 11, 2016, 07:54:02 AM ~/Library/Logs/DiagnosticReports/rapportd_2016-08-11-075402_[redacted].crash

Aug 10, 2016, 11:18:40 PM ~/Library/Logs/DiagnosticReports/rapportd_2016-08-10-231840_[redacted].crash

Aug 10, 2016, 09:51:12 PM ~/Library/Logs/DiagnosticReports/rapportd_2016-08-10-215112_[redacted].crash

Reply

Answer 4

lllaass

Level 10

210,519 points

Aug 14, 2016 9:44 AM in response to JmDo

You have a lot of unnecessary stuff that frequently causes problems. Uninstall these:

- Avast using the uninstall instructions provided by Avast

- CleanMyMac using the manual method of:

http://uninstallmacapplications.blogspot.com/2015/09/uninstall-cleanmymac-3-comp letely-n.html

- Trusteer using:

http://www.trusteer.com/en/support/uninstalling-rapport-mac-os-x

- What is associated with:

Top Processes by CPU: ⓘ

20% Microseven

Uninstall/update:

Startup Items: ⓘ

ArcanaStartupSound: Path: /Library/StartupItems/ArcanaStartupSound

ProTec6b: Path: /Library/StartupItems/ProTec6b

TiVoDesktop: Path: /Library/StartupItems/TiVoDesktop

Startup items are obsolete in OS X Yosemite

Reply

Answer 5

John Galt

Level 10

156,992 points

Aug 13, 2016 8:48 PM in response to JmDo

That Mac is a mess, having been modified with so many ill-conceived "anti-virus", "cleaning", and "maintenance" products that it is unreasonable to expect it to function normally.

Slow performance should be the expected result, and that is exactly what you are describing. How would you like to proceed?

Reply

Answer 6

JmDo Author

Level 1

10 points

Aug 14, 2016 9:49 AM in response to lllaass

Thanks lllaass, the two items you mentioned Rapport and CleanMyMac turned out to be an empty folder for Rapport and 4 log files for CleanMyMac and I got rid of those, also trashed the obsolete Startup Items.

I only use two antivirus programs, and have for a few years now without any problems. They are Avast and Malwarebytes Anti-Malware, I use those because they seem to be the overwhelming favourites of the Apple Support Communities. There may be remnants of others left on my hard drive from prior years but for the most part I've tried to trash the ones that didn't work out.

I don't know how else you can find out how a anti-virus program is going to work without downloading and trying it out.

So how should I proceed next ?

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Answer 7

JmDo Author

Level 1

10 points

Aug 14, 2016 9:53 AM in response to John Galt

Hi John, I'd like to point out that I was not describing slow performance but slow boot up time, which did not slowly deteriorate but happened over night.

Once booted up my computer runs fine.

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Answer 8

lllaass

Level 10

210,519 points

Aug 14, 2016 10:01 AM in response to JmDo

- All antivirus apps like Avast have been know to cause problems.

- Malwarebytes is discussed and recommended I this form and other places. That app only idenifies and will remove "malware" that was previously installed when you run the app. Is does noting after running the app until you run the app again. It does NOT actively scan you Mac during normal operation of the Mac.

- From the description here

https://buy.malwarebytes.com/bundle/us/?ht=malware&c=g-bx01-us&s=058e.g15&k=malw arebytes%20anti%20malware&t=kwd-10704542300&pos=1t1&url=https://buy.malwarebytes .com&gclid=CjwKEAjwrcC9BRC2v5rjyvSbhWASJACKkjDzd6cOq2-nyX63gvbsv_rEimKEJw3SjoAVk acCZ-n9mhoCEsLw_wcB

It Appears that Malwarebytes Anti-Malware is an active scanner that you install and it continuously scans your Mac. That is not Malwarebytes that only identifies malware.

- Also, having two continuous scanners running at the same time is asking for problems

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Answer 9

JmDo Author

Level 1

10 points

Aug 14, 2016 10:18 AM in response to lllaass

So which Anti-virus program do you recommend ?

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Answer 10

lllaass

Level 10

210,519 points

Aug 14, 2016 10:30 AM in response to JmDo

None. I had Sophos for a while but it slowed down my Mac so I uninstalled it.

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Answer 11

JmDo Author

Level 1

10 points

Aug 14, 2016 10:42 AM in response to lllaass

Ok you like to live on the edge lol,

Should I just go through the list of items that are marked red and trash them ?

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Answer 12

lllaass

Level 10

210,519 points

Aug 14, 2016 10:45 AM in response to JmDo

Some apps require use of an uninstaller which usually comes with the install download.

If you only Trash those apps from the Applications folder part f the apps will still be present.

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Answer 13

JmDo Author

Level 1

10 points

Aug 14, 2016 10:59 AM in response to lllaass

Yes I intend to use an uninstaller where possible or one of the better App clean up programs.

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Answer 14

lllaass

Level 10

210,519 points

Aug 14, 2016 12:17 PM in response to JmDo

I would never use "one of the better App clean up programs"

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Answer 15

John Galt

Level 10

156,992 points

Aug 14, 2016 12:54 PM in response to JmDo

I surmise I was not clear with my earlier reply. That Mac is a Petri dish of useless junk, and it simply is not going to work properly. About the only piece of junk thing missing from that Mac is "MacKeeper", which you will also invite if you follow one of the links posted to this Discussion.

I suggest you erase it completely and rebuild it from a Time Machine backup created prior to having burdened it with such ill-conceived things. That is not the only way to recover from having done so, but that's what I would do if it were my Mac. It is also likely to result in the least amount of your time and constant interaction.

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